Solutions · Department
Resolve IT tickets
before they reach the queue
SentientOne builds AI agents for your IT helpdesk. Ground them in your IT policy, connect your ITSM tools over MCP, and let employees get answers and actions in seconds — so your team stops fielding the same password and access questions all day.
Built for IT.
Not bolted on.
Grounded in your policy
Agents answer from your own IT documentation, runbooks, and access policies — not guesses — so employees get the right answer the first time.
Actions, not just answers
Connect ServiceNow, Jira, and your directory over MCP so an agent can raise tickets, check status, and trigger requests instead of stopping at a link.
Private and self-hostable
Run single-tenant or fully self-hosted with your own model keys, keeping internal tickets and device data inside your environment.
What you can build.
Every agent is grounded in your knowledge, connected to your tools via MCP, and callable from one API.
Answers tier-1 IT questions
Grounds replies in your IT knowledge base and policy docs so VPN, software, and how-do-I questions are resolved without a human.
Guides access and resets
Walks employees through password resets, account unlocks, MFA, and access requests step by step, following your approval rules.
Actions ITSM tickets
Connects to your ITSM and directory tools via MCP to create, update, and check tickets and provisioning requests on the employee's behalf.
Lives where staff already work
Deploy the same agent as a chatbot widget on your intranet or inside the private AI Workspace, called through one REST API.
Ship AI for IT.
Start today.
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