Solutions · Knowledge Search
Every answer you've written down,
findable in seconds.
Build a knowledge agent on SentientOne, feed it your docs, FAQs, and policies — or point it at your site to crawl — and let customers or your own team ask in plain English. It answers from your content, and only your content.
The answer exists.
Nobody can find it.
Teams and customers lose hours hunting through docs, wikis, and threads for answers someone already wrote down.
Scattered sources
The truth is split across a help centre, PDFs, wikis, and old tickets — four searches for one answer.
Search lists, people ask
Keyword search returns ten documents; people have a question and want the one answer inside them.
Repeat questions
The same questions land with your experts every week, pulling them away from real work.
Knowledge walks out
When people leave, what they knew leaves too — unless it's written down and actually findable.
Grounded answers,
not guesses.
A knowledge agent on SentientOne answers from your content — and says “I don't know” instead of inventing a policy.
Answers from your content
Grounded (RAG) in the docs, FAQs, and pages you provide. If the answer isn't there, it says so.
Instant, 24/7
No hunting, no waiting for the one person who knows. The answer arrives in seconds, any time.
Quotes your policies
Answers with the exact wording from your policy and help documents, so replies stay accurate and on-message.
Always current
Re-crawl your site or re-upload docs when things change — the agent answers from the new version immediately.
Escalates cleanly
Questions it can't answer are handed to a person with the conversation attached — no dead ends.
Every language
One knowledge base, answers in the asker's language — no separate setup per market or region.
Launch your knowledge agent
in hours.
Four steps from scattered documents to answers on demand.
Create the agent
Name it, set the tone and scope in a short system prompt, and pick a model — GPT-4o, Claude, or Gemini. No code.
Add your knowledge
Upload PDFs and FAQs, or point it at your help centre or website to crawl. SentientOne chunks and indexes everything so answers stay grounded in your content.
Test it in the Playground
Ask the questions your team hears every week. Tune the prompt until the answers sound like you — and check it declines what it shouldn't answer.
Deploy where questions happen
The widget on your help centre, the AI Workspace for your own team, or the REST API inside your product — same agent, one endpoint, every conversation traced.
<script src="https://app.sentientone.ai/widget.js" data-agent-id="your-agent-id" data-style="bubble"> </script>
curl https://api.sentientone.ai/v1/chat/stream \
-H "Authorization: Bearer $SENTIENTONE_KEY" \
-d '{
"agent": "knowledge-agent",
"message": "What's our refund policy for EU customers?"
}'Plugged into
your knowledge stack.
Bring every source of truth, connect live systems when you need them, and deploy where questions actually happen.
Knowledge sources
- Help centre & docs
- PDFs & files
- FAQs
- Website crawl
Connect via MCP
- Ticketing systems
- Internal wikis via API
- Account & product data
- Your internal APIs
Deploy to
- Help centre widget
- AI Workspace for your team
- In-app via REST API
- Any channel, one API
Questions, answered.
How does it avoid making up answers?
It only answers from the knowledge you give it — uploaded docs, FAQs, and crawled pages. If the answer isn't there, it says it doesn't know and can escalate rather than inventing one.
How does the content stay current?
Re-crawl your site or replace documents whenever things change; the agent answers from the updated content immediately. There's no retraining step.
Is it for customers or for our own team?
Both. The same agent can sit on your help centre as a widget and inside the AI Workspace for your team — or you can run separate agents with different scopes.
What file types can it read?
PDFs and documents, FAQ entries you manage in the dashboard, and any pages it crawls from your site — all indexed into one knowledge base.
How long does it take to set up?
Most teams have a working agent in an afternoon: create it, upload or crawl your content, test in the Playground, and embed the widget with one snippet.
Can we self-host it?
Yes. Run SentientOne single-tenant or fully self-hosted, with your own model keys, when privacy and compliance require it.
Stop answering
the same question twice.
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