Troubleshooting and FAQ

Fixes for the widget, knowledge that isn't used, MCP servers that won't connect, API errors and website crawls, plus the FAQ.

1. 01Agent doesn't replyNo answer, or an error instead of one: check the LLM key first, then credits, the agent's status and the provider.Troubleshooting2 min
2. 02The widget doesn't show or doesn't answerThe chat bubble is missing, or it says the chat isn't enabled, set up or available. Check these in order.Troubleshooting2 min
3. 03The agent doesn't use my knowledgeAnswers ignore your documents, cite nothing or say they don't know. How to check what was retrieved and fix it.Troubleshooting2 min
4. 04An MCP server won't connect or its tools aren't calledDiscovery fails, tools don't appear, or the agent never calls them. Transport, address, auth and timeout checks.Troubleshooting2 min
5. 05API calls fail: a checklistWork through 401, 402, 403, 404, 429 and in-stream errors from the chat API, and a stream that never seems to arrive.Troubleshooting1 min
6. 06A website crawl misses pages or failsPages missing after a crawl, a crawl stuck or failed, or credits running short. Limits, paths and statuses explained.Troubleshooting1 min
7. 07Frequently asked questionsShort answers to the questions people ask most about SentientOne: models, keys, knowledge, the widget, the API, credits and data.Reference3 min