Credits and billing

How credits work, what each action costs, buying packs, auto top-up, what happens at zero, and receipts.

1. 01How credits workOne credit is one agent reply. What every action costs, the 200 free credits, and why your model provider bills you separately.Concept2 min
2. 02Buy creditsBuy a credit pack from Billing with the embedded Stripe checkout. Pack sizes, prices in US dollars and per-credit savings.Guide1 min
3. 03Auto top-upBuy a pack automatically when your balance runs low, with a monthly limit. Settings, allowed ranges and why it might pause.Guide2 min
4. 04Running low or out of creditsThe warnings you get as credits run low, what callers and widget visitors see at zero (402 OUT_OF_CREDITS), and how to resume.Troubleshooting1 min
5. 05Receipts, invoices and refundsWhere to find Stripe receipts and invoice PDFs, the balance history, and the refund policy for unused credits.Reference1 min