Delete your account

You can delete your account yourself, at any time, from Settings. It happens straight away and can't be undone.

Before you start

• Copy anything you want to keep, such as system prompts. There's no export.
• Remove the widget script from your websites and stop any code calling the API; both will stop working.
• Unused credits aren't refunded.

Steps

1. 1

   Open General

   Go to Settings → General and choose Delete account.

2. 2

   Confirm

   Type DELETE and confirm with Delete account.

What's removed

• Auto top-up stops, nothing more is charged, and your Stripe customer record and saved cards are deleted.
• Your agents, with their knowledge, uploaded documents, conversations, keys and versions.
• Your workflows and your API keys, including each agent's widget key.
• Email logs and your user record.

What isn't removed at once

• Traces aren't deleted with the account; they expire on their own after 90 days.
• A salted hash of your email address is kept so the 200 free credits can't be claimed again by the same address.