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Organizations and workspaces

Change roles, add people to workspaces and remove them

Change organization roles and remove people on Organization → Members; add people from the organization to a workspace, change their workspace role or remove them on Workspace → Members; leaving.

Guide2 min readUpdated 1 November 2026

Organization roles are changed on the organization's Members page, by owners and admins. Who can open each workspace, and as what, is set on the workspace's Members page, by its admins.

Organization roles

  1. 1

    Open Organization → Members

    Settings → Organization → Members lists everyone with their role, the workspaces they can open and when they joined.

  2. 2

    Change a role

    Pick Admin, Billing or Member in the Role column. It applies on their next request. An admin made a member keeps only the workspaces they were added to by hand.

  3. 3

    Remove someone

    Remove, then Remove from organization. They lose access to the organization and every workspace in it, and any invitation to their address that's still waiting is withdrawn. You can invite them again later.

The owner can't be changed or removed here, and nobody changes or removes themselves. The owner hands the organization over with Make owner (see Transfer ownership). Anyone but the owner can leave under Settings → Organization → General → Leave organization.

Workspace members

  1. 1

    Open Workspace → Members

    In the workspace, go to Settings → Workspace → Members. It lists who can open it and their role. Organization owners and admins appear as Admin · organization owner or organization admin; they can't be changed here.

  2. 2

    Add someone from the organization

    Under Add a member, pick a Person (anyone in the organization who isn't in the workspace yet) and a Role: Admin, Editor or Viewer. Someone who isn't in the organization yet needs an invitation first; Invite people at the top takes owners and admins there.

  3. 3

    Change a role or remove

    Pick another role in the Role column, or Remove: they can't open this workspace any more, but stay in the organization and keep their other workspaces.

  4. 4

    Leave a workspace

    Leave on your own row. You stay in the organization. Organization owners and admins can't leave a workspace, because they're admins everywhere.

You're done when

The person's row shows the new role, or is gone, and the change is in the audit log.

If something goes wrong

"Only organization owners and admins can list the organization's members"

A workspace admin who is a plain member of the organization can't see who else is in it, so can't add people. Ask an organization owner or admin to add them.

Can I make someone else the owner?

Yes, if you're the owner: Make owner on their row. You become an admin. Your personal organization can't be handed over. See Transfer ownership.

I changed a role but they still see the old pages

Roles apply on their next request. Ask them to reload.

Related

Still stuck?

Email us with what you tried and any request id. A person replies.

support@sentientone.ai